Straight terms, in plain language.

Every visit starts with a flat $89 diagnostic. It covers the trip and a full diagnosis of the problem, and it is applied straight to your repair total when you decide to go ahead.

After the diagnosis you get the exact repair price. No work happens until you approve that number. If you decide not to move forward, you owe the $89 diagnostic. If we already ordered a part for your machine, the deposit stays with that part, because we cannot return it.

A lot of our work is in rental homes, so we are clear about this. A tenant can let us in and show us the machine. Only the person paying can approve a repair or a price, and we need that approval in writing. A text is fine. Whoever books the job is responsible for the bill.

If your repair needs a part we do not carry, we order it and take a 50% deposit first. Once the part is ordered that deposit stays with the part, because we cannot return it. Parts usually take two to ten days. We contact you the day yours arrives to book the second visit. If we cannot reach you within thirty days of it arriving, we close the job, and the deposit has already gone to the part.

We warrant our own workmanship for 90 days from the invoice date. Parts carry the manufacturer's warranty, which we pass on to you. The warranty covers the repair we did. If the same complaint comes back but a different part has failed, the visit to find out is free and the new repair is a new job. It does not apply if someone else has worked on the appliance since our visit, or while a balance on the job is unpaid.

Contact us within 72 hours of noticing a problem, and before anyone else opens the machine. We will come and look. That is how a warranty claim starts and it is the fastest way to get it put right. If someone else has already been inside, we cannot tell what happened, and the warranty does not apply.

Sometimes the honest answer is to replace it. A compressor on a mid range fridge, a bearing on a front load washer, a cracked glass cooktop: the repair costs close to a new machine. We tell you that plainly rather than take the work. If we have already taken money toward a repair we then find is not worth doing, we keep the $89, because the diagnosis was done, and we return the rest.

We need safe, clear access to the machine. If we have to move furniture or unstack a unit to reach it, that takes longer and it is reflected in the price. Machines have to come out to be worked on, and a heavy appliance can mark a floor or catch a cabinet. We are careful, and you accept that risk when we move it. Glass cooktops and glass oven doors can crack when they are lifted, and the glass alone costs close to a new unit. We tell you before we lift one, so the decision is yours.

On any job involving water we run the machine and check every hose before we leave. Even so, you accept the risk of a leak after we go, which is exactly why the 72 hours above matters. On refrigeration you accept the risk of food spoiling. We cannot control how long a compressor holds, and no repair carries a guarantee about what is in your freezer.

Payment is due when the repair is finished. We accept the common cards and digital wallets shown at the bottom of the page.

We repair five major household appliances: refrigerators, washers, dryers, ovens and stoves, and dishwashers. We do not service small appliances or microwaves.

We confirm your appointment window by text. If you need to reschedule or cancel, let us know ahead of your window so we can free the slot for another neighbor. If nobody is home, or we cannot reach the machine when we arrive, the first time we simply rebook it. After that the $89 applies, because the drive and the slot are already spent.

We will leave without charging you if the property or the situation is not safe to work in. If you smell gas, stop using the appliance and call your gas company or 911. We do not repair gas leaks, ever. No repair is worth somebody getting hurt.

Philly Appliances Repair is an owner-operated Philadelphia shop, EPA 608 certified for refrigerant work and licensed in Pennsylvania. The address and hours are at the bottom of this page.